000013819 - admingui does not display any user from the auxiliary Active Directory

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013819
Applies ToRSA ClearTrust 5.5.3
ClearTrust AdminGUI 5.5.3
Active Directory Application Mode (ADAM)
Active Directory datastore
Issueadmingui does not display any user from the auxiliary Active Directory
CauseTwo separate connection pools are used by aserver for connecting to the primary and auxiliary datastore. aserver looks for the connection pool based on distinguished name (DN) value specified in ldap.conf file. If the parameter 'cleartrust.data.ldap.user.basedn' and 'cleartrust.data.ldap.auxuser.basedn' has same value in ldap.conf file, aserver uses the primary datastore's connection pool to connect to the auxiliary store.
ResolutionUse different DN values for parameters  'cleartrust.data.ldap.user.basedn' and 'cleartrust.data.ldap.auxuser.basedn' in ldap.conf file.
WorkaroundThe system has just been installed and configured as an ADAM-AD configuration where all the policy data is stored in primary ADAM datastore and all the users and group are stored in auxilary Active Directory datastore.
Legacy Article IDa42265

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