000015035 - AM 7.1.4- Getting Error 'LDAP_DATA_NOT_FOUND' when running Test Access from the Security Console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015035
Applies ToAuthentication Manager 7.1.4 on all supported platforms
Appliance 3.0.
Test Access
Restricted Agents

When testing Access for a user to a restricted Agent from the Security Console "Access\Test Access" menu, it fails with the following error:


CauseThis behavior is seen if the Identity Source is configured to Authenticate users against a Global catalog and the correct Global catalog port is not specified within the Identity Source Configuration.

To Resolve the issue, edit the Identity Source Global Catalog configuration and Configure the Directory URL to connect to port 3268 or 3269 (SSL)

To edit the Identity Source settings, follow these steps:

- Logon to the Operations Console of the Primary instance.
- Click on "Manage Identity Sources" from the home page
- Click on the Global Catalog Identity source and select "Edit"
- At the end of the "Directory URL" add either :3268 for regular connections or :3269 for SSL connections and then save  (Example: ldap://myserver.domain.com:3268 or ldaps://myserver.domain.com:3269)
Test Access for the user from the Security Console "Access/Test Access" Menu

Legacy Article IDa57162