000025452 - Winlogon crashes when logging in via RDP

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000025452
Applies ToAuthentication Agent 6.4 (or 6.1.2 [148])
Win 2003 Server 64 bits
64 bit x64
32 bit x32 gets "Faulting application , version 0.0.0.0, faulting module aceclnt.dll, version 6.1.2.148"
Remote Desktop
IssueWinlogon crashes when logging in via RDP
Application event log: "The application, C:\WINDOWS\system32\winlogon.exe, generated an application error The error occurred on 10/23/2007 @ 08:09:24.310 The exception generated was c0000005 at address 0000000067FFBD16 (aceclnt!AceSetAuthAttr)"
Application event log: "Faulting application , version 0.0.0.0, faulting module aceclnt.dll, version 6.4.0.22, fault address 0x000000000002bd16."
Cause

Windows agent 6.4 for Windows 2003 64bits causes the winlogon.exe process to crash when a user tries to login via RDP right after agent's installation.

Logging into the machine via console first (... before logging in via RDP) usually resolved this issue.

ResolutionAn HotFix has been produced in order to prevent this issue from occurring. Please contact customer support and ask for HotFix 99249. Please obtain AuthAgent_6.4.1_bld40.zip from RSA Technical Support.
or agent 6.1.3 for 32-bit
NotesBug 99249
Legacy Article IDa38984

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