|Applies To||Authentication Agent 6.4 (or 6.1.2 )|
Win 2003 Server 64 bits
64 bit x64
32 bit x32 gets "Faulting application , version 0.0.0.0, faulting module aceclnt.dll, version 18.104.22.168"
|Issue||Winlogon crashes when logging in via RDP|
Application event log: "The application, C:\WINDOWS\system32\winlogon.exe, generated an application error The error occurred on 10/23/2007 @ 08:09:24.310 The exception generated was c0000005 at address 0000000067FFBD16 (aceclnt!AceSetAuthAttr)"
Application event log: "Faulting application , version 0.0.0.0, faulting module aceclnt.dll, version 22.214.171.124, fault address 0x000000000002bd16."
Windows agent 6.4 for Windows 2003 64bits causes the winlogon.exe process to crash when a user tries to login via RDP right after agent's installation.
Logging into the machine via console first (... before logging in via RDP) usually resolved this issue.
|Resolution||An HotFix has been produced in order to prevent this issue from occurring. Please contact customer support and ask for HotFix 99249. Please obtain AuthAgent_6.4.1_bld40.zip from RSA Technical Support.|
or agent 6.1.3 for 32-bit
|Legacy Article ID||a38984|