000015090 - Unable to access RSA Authentication Manager 7.1 Security Console after disabling SNMP

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000015090
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1
SP3 hot fix 5
 
Issue
  • Disabled SNMP and SMTP via SQL, as specified in and smtp via sql commands as specified in the solution, RSA SecurID Appliance 3.0 fails to start due to SNMP settings, but the problem persisted.
  • After a restart of Authentication Manager 7.1 services the ability to manage the server was lost. Customer needs to regain access to the Security Console.
  • When attempting to access the Security Console, a blank page is displayed after entering authentication credentials.
  • The $RSA_HOME\server\logs\<servername>_server.log file showed the following:

 


11:48:37,280, [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'], 
(AbstractAuditLogger.java:201), system.com.rsa.ims.instrumentation.agent.SnmpAgentFactoryBean, ERROR, System event
{ID: 2659e920a42d3a810113a9a1a2b546d4, time: Tue Apr 05 11:48:37 EDT 2011, client: null, user: null, action: SNMP_AGENT_START,
action id: 16162, result: FAIL, reason: UNEXPECTED_EXCEPTION, arguments: }
java.lang.RuntimeException: Can't resolve snmp_received
CauseAuthentication Manager services were restarted and although it appeared all services started, they apparently had not. The machine named snmp_receiver was not able to be resolved. That machine, which was in the Access Control List of the SNMP configuration, no longer existed.
 
ResolutionTo resolve this issue,
  1. We put an entry in the local host file of the Authentication Manager server for a machine named snmp_receiver with an IP address that was resolvable.
  2. We stopped and started the Authentication Manager Services.
  3. We were then able to access the Security Console. SNMP was enabled, under Setup > Instances then select Network Management (SNMP).
  4. We were then able to remove the machine from the Access Control List.
  5. SNMP was disabled and we saved those changes.
Legacy Article IDa54444

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