000016450 - AM 7.1.4- 'An unknown system error occurred' while configuring Radius on Windows 2008 R2 64-bit

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016450
Applies ToAuthentication Manager 7.1 SP4
Windows 2008 64-bit R2
Radius
Issue

Radius Configuration Fails right away with the following error:

Sorry, your request cannot be processed at this time. There was a problem processing your request. An unknown system error occurred

The ConfigureRadiusTrace.log doesn't get updated

Resolution

To resolve the issue, follow these steps:

- Stop the RSA Authentication Manager Operations Console, Radius Operations Console and Radius services
- Start the services in the following order

 RSA Authentication Manager Operations Console
 RSA Authentication Manager Radius Operations Console
 RSA Authentication Manager Radius

- Logon to the Operations Console and Configure Radius. (Deployment Configuration/Radius/Configure Server)

Legacy Article IDa57066

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