000024525 - Alerts are not firing in a new view

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024525
Applies ToenVision 3.X
alert
does not fire
Issue
Alerts are not firing in a view, although the events are seen coming in to the enVision server
Resolution

This can be caused when there are variations of an event. When selecting events for a view, users may use the IN or LIKE operators to find an event when searching by vendor message id. In some instances though, there are multiple instances of a single message id, as the message has been updated over time. In this instance, these newer messages will be identified in enVision with a :01 or :02 designation.

To be sure you are shown all the possible instances of a message id, use REGEX instead of IN or LIKE when searching for events to add to a view. This will result in all the versions of a message being displayed, and then you can select all possible version to ensure the event you want will be alerted upon.

Legacy Article IDa36600

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