000024555 - Agent unable to retrieve auth server list from the dispatcher

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024555
Applies ToClearTrust Authorization Server 6.0
IssueAgent unable to retrieve auth server list from the dispatcher
Error in dispatcher.log: "sequence_number=2,2008-04-01 08:21:00:700 EST,messageID=108,event_type=Connection error,event_details=Unable to connect to the Instrumentation Server."
Error in dispatcher debug log: "08:21:17:732 [*] [AuthListRequestHandler] -
--> AuthListRequestHandler: accepted connection from 10.100.12.13 on port 5608
08:21:18:429 [*] [ClientConnection-1] - Thread requesting stream.
java.lang.NullPointerException
 at sirrus.dispatcher.AuthListRequestHandler$ClientConnection.run(AuthListRequestHandler.java:301)
 at java.lang.Thread.run(Unknown Source)
sequence_number=3,2008-04-01 08:21:18:438 EST,messageID=0,event_type=Error,description=Error handling client connection from webserver.mycorp.com/10.100.12.13:36685,error=java.lang.NullPointerException
ResolutionThe dispatcher.conf or keyserver.conf is configured to send messages to an instrumentation server, however the instrumentation server is unavailable or unconfigured.
Edit the dispatcher.conf and make sure the following parameter is commented or set to false:
cleartrust.dispatcher.instrumentation.enabled=false
Edit the keyserver.conf and make sure the following parameter is commented or set to false:
cleartrust.keyserver.instrumentation.enabled=false
Legacy Article IDa39367

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