000012028 - AM 7.X: Offline Authentication takes too long  and how to reduce that time

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012028
Applies ToThe device is not on a network which is directly routing to the Authentication Manager 7.X server
Windows LAC agent
IssueAM 7.X: Offline Authentication takes too long, and how to reduce that time
An offline authentication takes 2.5 minutes.
CauseAuthentication is set to 5 retries at 30 seconds per retry
Resolution

On the offline client machine, click on  My computer > properties > advanced > environment variables
Add a new system variable RSA_DA_DPS_CONN_TIMEOUT with a value of 5
Reboot the client machine

This will shorten the timeout per retry to 5 seconds, thus reducing the overall timeout  to 25 seconds vs 2.5 minutes

Legacy Article IDa59412

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