|Issue||AM 7.1.X/APP 3.0.X: Customizing Token Graphics for the RSA Self-Service Console|
web browser displays 'Error 403 --- Forbidden message' when accessing the Self-Service Console after customizing Token Graphics in the RSA Self-Service console
|Cause||WAR files (console-ucm.war, console-selfservice.war & console-troubleshoot.war) were incorrectly built after adding token graphics|
Please ensure the WAR files have a structure as show below in diagram 1.a60744 and not any additional folders at the top-level (a common mistake when creating a WAR file).
For example; the console-ucm folder name should not appear in the WAR file (when unpacked) only the contents of the console-ucm folder. Same applies to console-selfservice.war & console-troubleshoot.war.
Monitoring the AdminServer.log and <hostname>_server.log in the <AMHOME>/server/logs folder when starting RSA Authentication Manager 7.1 services may give indications that the WAR file(s) are incorrectly deployed.
**where <AMHOME> on a supported Windows platform would be C:\Program Files\RSA Security\RSA Authentication Manager or on a supported UNIX platform /usr/local/RSASecurity/RSAAuthenticationManager **
Should you continue to have problems with the RSA Self-Service Console after altering the WAR files then please revert to the WAR files that were backed up (step 3 of the instructions found on page 282 of the RSA Authentication Manager 7.1 Administrator?s Guide Revision 4) and then contact RSA Customer Support; being prepared to provide your customized WAR files for further troubleshooting.
NOTE: Please have your license information available to open a support request with RSA Customer Support. Platform information and the version/patch information of the RSA Authentication Manager software will also required.
|Workaround||Following the steps given on page 282 of the RSA Authentication Manager 7.1 Administrator's Guide (revision 4)|
|Legacy Article ID||a60744|