|Applies To||RSA Authentication Manager 7.1X/APP 3.0.X|
|Issue||AM 7.1X/APP 3.0: rsautil sync-tokens command line utility displays message, "No tokens found to process."|
When running the command line utility
The following curious message is displayed, even though tokes are certainly present:
*** No tokens found to process. <none>
|Cause||multiple realms or security domains are in use|
tokens have been assigned to unresolvable user(s)
When using mutiple realms or security domains, and are running rsautil sync-tokens interactively from the command line, pay special attention to the prompt:
You must enter a valid realm/security domain when using multiple realms or security domains. You cannot use the default of none.
If you are not using multiple realms/security domains, check for tokens assigned to a user named: <unknown>. This can be done by running the Users with Tokens report in the security console under "Reporting"
For these <unknown> users with tokens, first unassign the token.
|Legacy Article ID||a60828|