000021870 - Xyplex remote access server authentication with ACE/Server is not working.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000021870
Applies ToRSA ACE/Server
Xyplex Remote Access Server
IssueXyplex remote access server authentication with ACE/Server is not working.
User receives "Access denied"
No log entries appear in Activity Log.
Trying to authenticate through Xyplex server for the first time.
ResolutionDefine the securid port through the following command on the Xyplex terminal server.

DEFINE SERVER SECURID ACM_PORT 5500

See the MAXserver & Network 9000 Implementation Guide for more information.
Legacy Article IDa6408

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