000021916 - After installing RSA Authentication Agent 6.0  Microsoft Windows shutdown does not power off

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021916
Applies ToRSA Authentication Agent 6.0
Microsoft Windows 2000 Professional SP4
IssueAfter installing RSA Authentication Agent 6.0, Microsoft Windows shutdown does not power off
If you choose shut down without RSA Authentication Agent installed, the machine powers off. With the Agent installed, it stops at the message "It is now safe to turn off your computer".
ResolutionThis issue has been resolved in a hot fix for RSA Authentication Agent 6.0. Contact RSA Security Customer Support to obtain hot fix ID15797.
Legacy Article IDa25686

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