000011684 - RSA Validation Manager services do not start  after fixing disk space issues

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011684
Applies ToRSA Validation Manager 3.1
Microsoft Windows 2003 SP2
IssueRSA Validation Manager services do not start, after fixing disk space issues
The database files under the folder "RSA Validation Manager\ValidationServer\db" have not been updated since the disk space was cleared up and RVM services were restarted.
The RSAValidationManager3.1VS service does not start.  When the service is restarted, the passphrase is not rejected at the time of entry but error.log has the following entries indicating incorrect passphrase:

[Wed Jan 04 15:34:15 2012] [error] Unable to initialize Diavolo server, papi_obstore_init failed with rv = 120005
[Wed Jan 04 15:34:17 2012] [notice] Parent: child process exited with status 3221225477 -- Restarting.
[Wed Jan 04 15:34:29 2012] [notice] Apache/2.0.59 (Win32) mod_ssl/2.0.59 OtherSSL/0.0.0 mod_jk2/2.0.2 configured -- resuming normal operations
[Wed Jan 04 15:34:29 2012] [notice] Server built: Sep 12 2007 15:28:57
[Wed Jan 04 15:34:29 2012] [notice] Parent: Created child process 4660
Warning: DocumentRoot [/tmp] does not exist
Warning: DocumentRoot [/tmp] does not exist
[Wed Jan 04 15:34:40 2012] [error] Init: Pass phrase incorrect
[Wed Jan 04 15:34:40 2012] [crit] master_main: create child process failed. Exiting.
[Wed Jan 04 15:34:40 2012] [error] (OS 6)The handle is invalid.  : Parent: SetEvent for child process 0 failed

After enabling trace logging (uncomment TraceLogFile line in httpd.conf file), vm_trace_log file shows the following:

[Wed Jan 04 14:58:12 2012] BDB Error: (null)
[Wed Jan 04 14:58:12 2012] BDB Error: (null)
[Wed Jan 04 14:58:12 2012] BDB Error: (null)
[Wed Jan 04 14:58:30 2012] BDB Error: (null)
[Wed Jan 04 14:58:30 2012] APR_PAPI_DB_ERROR in papi_obstore_init at papi_obstore.c:958
[Wed Jan 04 14:58:30 2012] APR_PAPI_NOT_INITIALIZED in papi_obstore_fetch at papi_obstore.c:1370
...
[Wed Jan 04 14:58:30 2012] APR_PAPI_NOT_INITIALIZED in store_object at papi_obstore.c:486
[Wed Jan 04 14:58:30 2012] APR_PAPI_NOT_INITIALIZED in papi_obstore_fetch at papi_obstore.c:1370


And then later the following:

[Wed Jan 04 15:16:57 2012] BDB Error: (null)
[Wed Jan 04 15:16:57 2012] BDB Error: (null)
[Wed Jan 04 15:16:57 2012] BDB Error: (null)
[Wed Jan 04 15:17:15 2012] BDB Error: (null)
[Wed Jan 04 15:17:15 2012] APR_PAPI_DB_ERROR in papi_obstore_init at papi_obstore.c:958
[Wed Jan 04 15:17:15 2012] APR_PAPI_NOT_INITIALIZED in papi_obstore_fetch at papi_obstore.c:1370
[Wed Jan 04 15:17:15 2012] 63 (Xuda error code) in read_xuda_key_from_file at papi_crypto.c:1135
[Wed Jan 04 15:17:15 2012] 63 (Xuda error code) in papi_signing_info_from_key_file at papi_crypto.c:1259
[Wed Jan 04 15:17:15 2012] APR_EGENERAL in auditlog_init_keyinfo at auditlog.c:994
[Wed Jan 04 15:17:15 2012] APR_PAPI_NOT_INITIALIZED in papi_obstore_fetch at papi_obstore.c:1370
...
[Wed Jan 04 15:17:15 2012] APR_PAPI_NOT_INITIALIZED in store_object at papi_obstore.c:486
[Wed Jan 04 15:17:15 2012] APR_PAPI_NOT_INITIALIZED in papi_obstore_fetch at papi_obstore.c:1370
CauseOne or more database files were corrupted due to 100% disk space utilization.
ResolutionStop all RSA Validation Manager services, restore RSA Validation Manager folder from a most recent backup taken immediately before the disk space problems, then restart RSA Validation Manager services.
WorkaroundDisk space usage on the RSA Validation Manager host had gone up to 100% capacity. Disk space was cleared up and then RSA Validation Manager services were restarted.
Legacy Article IDa56994

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