000017997 - Adding tokens to the database in PalmID Admin fails

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017997
Applies ToRSA SecurID Software Token for Palm Handhelds
Microsoft Windows NT 4.0
IssueAdding tokens to the database in PalmID Admin fails
When trying to add the database you see the following error: "You are trying to load the master database into itself. This is not valid."     
CauseUser had chosen the palmadm.sdb file for the Palm admin
ResolutionInstead, choose the floppy where the token records are located.  This will import the records into to the database.
Legacy Article ID4.0.1768562.2537167

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