000011723 - Error: Incorrect Data. Kindly check your information

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011723
Applies ToAuthentication Manager 7.1 SP4
RSA SecurID Appliance 3.0 SP4
IssueError:  Incorrect Data. Kindly check your information
When the end user attempts to create an account through RSA Self-Service it fails with an error.
CauseThe users email address has a special character (such as o'brien@domain.com  )
ResolutionRSA is aware of this issue. At this time please do not use special characters in the email address when requesting an account creation through the RSA Self-Service portal.
Legacy Article IDa51332

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