000011722 - AM 7.1 Self-service.. Error: missing authenticator when issuing a token through the Self Service Console.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011722
Applies ToAM 7.1, Authentication Manager 7.1
RSA Self-Service Console

error: missing authenticator appears in the Activity log monitor.

Error:  Missing authenticators
CauseDuring the registration process, user had canceled out of answering the 5 life questions.
ResolutionOnce the 5 life questions are answered, user is properly issued a token
Legacy Article IDa45732