000014022 - AM 7.1 'error validating license file' during install

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014022
Applies ToAuthentication Manager 7.1
A check of the license file indicated that it is a valid license

During the install the admin gets the following error "error validating license file"

Upon further investigation we found that the license was issued to the Home Office in South Africa, but the server was being install in Texas.
When the admin answered the EULA questions stating that he was in North Amerca the answers didn't match the license.
ResolutionWhen the admin answered the EULA question that he was not in North America the error went away
Legacy Article IDa43355