000024327 - XrcNOTFOUND error when submitting a PKCS#10 certificate request

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000024327
Applies ToRSA Certificate Manager 6.7
Microsoft Windows 2003 SP1
IssueXrcNOTFOUND error when submitting a PKCS#10 certificate request

After applying Build 419, two of the four certificate requests are submitted and approved successfully.  However, two of those show the following error when submitting requests to the Enrollment Server:

Program Error
!PKCS10Parse(): [XrcNOTFOUND] unable to locate requested member or object. XudaParsePKCS10Request(): [XrcNOTFOUND: unable to locate requested member or object]


Revert back to the previous build 411, all four requests can be submitted successfully with no errors


Clearing the browser cache and opening a new instance of MSIE does not change the error

Cause
When submitting a PKCS #10 request from the Enrollment page, the XudaParsePKCS10Request() failed and reported an [XrcNOTFOUND] error. The error occurred due to the presence of an unknown extension in the certificate request.
ResolutionRSA has resolved this issue in RCM 6.7 build 420 and higher builds. Please download Build 420 or a more recent build for RCM 6.7 from RSA SecurCare Online or contact RSA Customer Support for further information.
Workaround

Applied Build 419 on RSA Certificate Manager 6.7

Legacy Article IDa37542

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