000011679 - sdcommd_session.exe constantly restarting

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000011679
Applies ToRSA Authentication Manager 6.1
Microsoft Windows 2003
Issuemultiple copies of sdcommd_session.exe running
sdcommd
sdcommd_session.exe
CPU utilization at 100%
sdcommd6.1:  Session has been started as user: Unable to get key.
sdcommd6.1:  Session has been started as user: Unable to get certificate from file.
Cause

This process is the RSA Auth Mgr Quick Admin Daemon, it uses the server.cer and server.key files as it starts up and if it cannot locate either of them then the process will go into a tight loop constantly restarting attempting to read the files.  The loop usually occurs so quickly that it is impossible to actually stop using the Task Manager facilities.

By enabling debugging it is possible to get the "sdcommd6.1" event log messages which give the details of the problem - to enable debugging see a17964 How to enable debugging of the ACE/Server sdcommd process

ResolutionThis behaviour was diagnosed as one of the side effects of deleting the server.cer and server.key files from the <INSTALLDIR>\data folder, simply replacing the two files allows the process to run correctly
Legacy Article IDa45684

Attachments

    Outcomes