|Applies To||RSA Authentication Manager 6.1|
|Issue||User has no assigned token|
This error will be seen in the Authentication Manager activity log if a user attempts to authenticate without either a SecurID token assigned or a fixed password (via the Set/Change User Password button on the Edit User form)
The full two line message in the activity log will show an entry such as the following:
This tells you a number of details:
1. The user entered a userID of jmsith
The additional (and most important factor) is that no SecurID token or password could be found for the user. This is the ----> value in the report. Had a token been assigned to the user this would have been the serial number of the token and if the user had a passwords then this would have been a dynamic serial number with a prefix of UPW (such as UPW000004159)
Assign the user a SecurID token or click the Set/Change User Password button on the Edit User form and assign a fixed password.
Note, in the administration GUI under System>System Configuration>Edit System Parameters... there is an option to allow/disallow User passwords for administrators, this setting does not affect end-user authentications - if the user has an assigned fixed password then this may be used to authenticate via any assigned Agent/Host.
|Legacy Article ID||a42433|