000011716 - User has no assigned token

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000011716
Applies ToRSA Authentication Manager 6.1
IssueUser has no assigned token
Cause

This error will be seen in the Authentication Manager activity log if a user attempts to authenticate without either a SecurID token assigned or a fixed password (via the Set/Change User Password button on the Edit User form)

The full two line message in the activity log will show an entry such as the following:

10/06/2008 23:27:21U jsmith/webserver.acme.com         ---->/John Smith 
10/07/2008 09:27:21L User has no assigned token        server209.acme.com

This tells you a number of details:

1.  The user entered a userID of jmsith
2.  The Agent/Host where the authentication took place was webserver.acme.com
3.  The node secret is all correct between the agent and the Authentication Manager server
4.  The first and last name was correctly identified as John and Smith
5.  The server which carried out the authentication was called server209.acme.com

The additional (and most important factor) is that no SecurID token or password could be found for the user.  This is the ----> value in the report.  Had a token been assigned to the user this would have been the serial number of the token and if the user had a passwords then this would have been a dynamic serial number with a prefix of UPW  (such as UPW000004159)

Resolution

Assign the user a SecurID token or click the Set/Change User Password button on the Edit User form and assign a  fixed password. 

Note, in the administration GUI under System>System Configuration>Edit System Parameters... there is an option to allow/disallow User passwords for administrators, this setting does not affect end-user authentications - if the user has an assigned fixed password then this may be used to authenticate via any assigned Agent/Host.

Legacy Article IDa42433

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