000011709 - Event explorer install error: 'file c:\program files...Copyright?1996...' error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011709
Applies ToenVision 4.x
IssueResolve installation error to install event explorer

You see below pop up windows when installing event explorer


Feature transfer error

Feature: Default Feature

Component: help

File: c:\program files\network intelligence corporation\event explorer\help\content\DocumentScrap 'Copyright?1996....'

Error: File, directory or disk error

CauseThe problem is due to EE 4.0 contains a file that has the copyright symbol in the file name. There are some non English OS will incorrectly interpret this symbol as ??? (e.g: simplified Chinese). This will cause installation to fail
ResolutionMake  temporary  change the region and language setting in Control Panel to English, then proceed with the installation. After that setting it back to your desired region.
Legacy Article IDa46494