000011676 - How to find the Android device serial number when using the RSA SecurID Software Token for Android

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011676
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Software Token for Android
IssueThis article explains how to find the Android device serial number.
ResolutionTo find the device serial number for an Android phone, first install the RSA SecurID Software Token Application from Google Play.  Once installed follow these steps:
  1. Launch the RSA SecurID token app on the phone. If there are no tokens imported to the app, you will see the following screen.  The Device ID value is highlighted.  To copy or email the device ID, tap the button on the lower right and select either Email Device ID or Copy Device ID.  Follow the system prompts to email the device ID to the RSA administrator.
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  1. If there is already a token imported to the device, tap the Information icon.
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  1. The device serial number shows, as below:
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WorkaroundThe IMEI number can also be found under Settings > About Phone > Status.
Legacy Article IDa54835

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