000021973 - After applying patch RSA Agent patch 2 on same machine as Primary  Database Administration host mode or Remote Admin won't start

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021973
Applies ToRSA ACE/Agent 6.1.2
patch 2 for Windows Agent applied on ACE server.  Appliance upgrade 2.0.2 applied
IssueThis problem is reproduced by
1. installing 6.1.2 patch to Auth Manager/reboot, then
2. installing 6.1.2 patch to ACE/Agent on same machine/reboot
3. start Database Administration host or remote mode. You briefly see an hour glass appear then disappear. No errors on the screen or in system logs.

Remote Admin from anther machine works (if that does not have the agent 6.1.2 patch loaded).
Host mode database administration will not launch, it hangs, will not start, won't start.  Seen on Appliance after patch 2 applied.
remote mode database administration will not launch, it hangs, will not start, won't start.  Seen on Appliance after patch 2 applied.  Seen on Auth Manager Servers that have Agent installed
Can't start Host mode or remote mode
Resolution

Workaround is to

Navigate to RSA Authentication Manager\prog\progui

rename the file

from: old_prow32.dll

to: prow32.dll
This issue will be fixed in upcoming Agent cumulative hotfix.

Legacy Article IDa35562

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