000012324 - AM 7.1.2 SP3 Upgrade - Node Manager and dependent services won't start

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012324
Applies ToAM 7.1.2 (SP2)
SP3 update
Windows 2003 SP3
IssueAttempting to upgrade 7.1.2 with SP3
SP3 upgrade completes without any apparent failure. The node manager service fails to start.
There is a parsing error while trying to join the cluster, reported in the file $RSA_HOME\server\servers\AdminServer\AdminServer.out.
CauseSP3 upgrade did not complete successfully. The config.xml file needed to be modified, $RSA_HOME\server\config\config.xml.
The file should be backed up prior to editing it.

The section below should be deleted from the file:


The services should all be restarted after saving the file.
Legacy Article IDa50737