|Applies To||Authentication Manager 7.1 on all Supported Platforms|
Once an administrator Approves a token Request via Provisioning and the user tries to enable a token via the Self-Service Console, they get an error: Access Denied.
Nothing gets logged to the Administration, Activity or System logs while the user fails to enable the Token.
|Cause||This is caused because the Self-Service Troubleshooting policy Authentication Method is set to NONE.|
To Correct the issue, set the Self-Service Troubleshooting Policy Authentication Method to either Security Questions or Password.
User should be able to use the Self-Service Console and enable their tokens using their User ID, Enablement code and token Serial Number they've been assigned.
Download the most recent patch for AM 7.1 SP4 from Securcareonline.
|Legacy Article ID||a55860|