000014684 - AM 7.1- Installation Error: 4001 - System Error while installing RSA Authentication Manager radius server. Please report this error to your system administrator. Error code: 4001 - Error Launching RADIUS installer.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014684
Applies ToAuthentication Manager 7.1
All Supported platforms
Issue

 Install RSA Authentication Manager successfully


Authentication Manager Installation fails at 23%
Installation Error: 4001 - System Error while installing RSA Authentication Manager radius server. Please report this error to your system administrator. Error code: 4001 - Error Launching RADIUS installer.

rsa_am_install.log shows following exception:

07 Jul 22:30:33.001 ERROR - Thread-137 - installfwrk.install - 4001 - System Error while installing RSA Authentication Manager radius server. Please report this error to your system administrator. Error code: 4001 - Error Launching RADIUS installer com.rsa.installfwrk.install.exception.InstallationException: Error Launching RADIUS installer
at com.rsa.installfwrk.install.radius.InstallRadius.execAndWait(InstallRadius.java:155)
at com.rsa.installfwrk.install.radius.InstallRadius.installMSI(InstallRadius.java:126)
at com.rsa.installfwrk.install.radius.InstallRadius.install(InstallRadius.java:53)
at com.rsa.installfwrk.install.radius.InstallRadius.execute(InstallRadius.java:319)
at com.rsa.installfwrk.install.InstallEngine.executeCommands(InstallEngine.java:73)
at com.rsa.installfwrk.install.InstallEngine.execute(InstallEngine.java:44)
at com.rsa.am.install.actions.product.RSAInstallAction.install(RSAInstallAction.java:141)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.rsa.installfwrk.install.exception.InstallationException: Error installing RADIUS! retVal=1639
at com.rsa.installfwrk.install.radius.InstallRadius.execAndWait(InstallRadius.java:151)
... 15 more
(Jul 7, 2009 10:30:35 PM), Install, com.rsa.am.install.actions.product.RSAInstallAction, err, An error occurred and product installation failed. Look at the log file C:\DOCUME~1\nixj\LOCALS~1\Temp\1\rsa_am_20090707221634/rsa_am_install.log for details.
(Jul 7, 2009 10:30:35 PM), Install, com.rsa.am.install.actions.product.RSAInstallAction, err, ProductException: (error code = 200; message="Java error"; exception = [com.rsa.installfwrk.install.exception.InstallationException: Error Launching RADIUS installer])

STACK_TRACE: 12

CauseThis is caused by Name resolution issues.
ResolutionIf DNS is in use, make sure that the machine resolves to the correct Hostname and IP address. If hosts files are in use as well, there's most likely a name resolution conflict. Disable DNS and use the local hosts file. Be sure the specify the IP address/Fully_Qualified_Domain_Name/Short_Name of the server. Once the installation completes, enable DNS resolution with the same IP/FQDN/Short_Name of the server.
Legacy Article IDa46939

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