000012327 - AM 7.1 SP2 installation fails On Windows 2003 Server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012327
Applies ToAuthentication Manager 7.1.2
Install SP2
Windows 2003
Issue

Authentication Manager 7.1.2 installation process fails at the end of the install. The config_trace.log contains the following exception:

Apr 11:52:56.142 ERROR - Main Thread - config.ConfigUtil - Failed configuration command execution

com.rsa.installfwrk.config.exception.ConfigurationException: Failed configuration command execution

at com.rsa.installfwrk.config.ConfigEngine.execute(ConfigEngine.java:223)

at com.rsa.installfwrk.config.ConfigUtil.runConfig(ConfigUtil.java:53)

at com.rsa.installfwrk.config.ConfigUtil.main(ConfigUtil.java:35)

Caused by: com.rsa.installfwrk.common.command.exception.CommandException: Failed to execute command

at com.rsa.installfwrk.common.command.ExecuteProcessCmd.execute(ExecuteProcessCmd.java:40)

at com.rsa.installfwrk.config.ConfigEngine.execute(ConfigEngine.java:185)

... 2 more

Caused by: java.lang.Exception: Bad Return Value returned from command: 2

Command Output: The RSA Authentication Manager Operations Console service is starting.........................The RSA Authentication Manager Operations Console service could not be started.The service did not report an error.More help is available by typing NET HELPMSG 3534.

at com.rsa.installfwrk.common.command.ExecuteProcessCmd.executeProcess(ExecuteProcessCmd.java:66)

at com.rsa.installfwrk.common.command.ExecuteProcessCmd.execute(ExecuteProcessCmd.java:38)

... 3 more

19 Apr 11:52:56.564 ERROR - Main Thread - config.ConfigUtil - Configuration Failed

com.rsa.installfwrk.config.exception.ConfigurationException: Configuration Failed

at com.rsa.installfwrk.config.ConfigUtil.main(ConfigUtil.java:38)

Caused by: com.rsa.installfwrk.config.exception.ConfigurationException: Failed configuration command execution

at com.rsa.installfwrk.config.ConfigEngine.execute(ConfigEngine.java:223)

at com.rsa.installfwrk.config.ConfigUtil.runConfig(ConfigUtil.java:53)

at com.rsa.installfwrk.config.ConfigUtil.main(ConfigUtil.java:35)

Caused by: com.rsa.installfwrk.common.command.exception.CommandException: Failed to execute command

at com.rsa.installfwrk.common.command.ExecuteProcessCmd.execute(ExecuteProcessCmd.java:40)

at com.rsa.installfwrk.config.ConfigEngine.execute(ConfigEngine.java:185)

... 2 more

Caused by: java.lang.Exception: Bad Return Value returned from command: 2

Command Output: The RSA Authentication Manager Operations Console service is starting.........................The RSA Authentication Manager Operations Console service could not be started.The service did not report an error.More help is available by typing NET HELPMSG 3534.

at com.rsa.installfwrk.common.command.ExecuteProcessCmd.executeProcess(ExecuteProcessCmd.java:66)

at com.rsa.installfwrk.common.command.ExecuteProcessCmd.execute(ExecuteProcessCmd.java:38)

... 3 more

CauseThis is caused by an Anti-Virus software running on the server
ResolutionDisable the Anti-virus software and reboot the server. All RSA Authentication Manager 7.1.2 services should start normally.
Legacy Article IDa50682

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