000017004 - AM 7.1 SP4 for windows 2008 R2 hangs at 54% and stops

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017004
Applies ToAuthentication Manager 7.1 SP4 full kit
2008 Server R2 x64
IssueAM 7.1sp4 full kit for windows 2008r2 64 bit: hangs at 54% and stops
Installer fails at 54%
installActions_<datestamp>.log in %AMHOME%\db\oraInventory\logs states "Unable to read the list of homes from the inventory"
CauseWindows DEP is preventing AM installer from being able to set the required Oracle environment variables to pass to the silent installer

 To rectify this, first remove the failed installation, then disable DEP

Reference this technical article from Microsoft tech net:


1. Click Start, click Run, type sysdm.cpl, and then click OK.
2. On the Advanced tab, under Performance, click Settings.
3. On the Data Execution Prevention tab, use one of the following procedures:
Click Turn on DEP for essential Windows programs and services only to select the OptIn policy.
4. Click OK two times.

Reboot the windows machine and rerun the AM installer


Legacy Article IDa58183