000024707 - Windows XP Remote Desktop login fails

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000024707
Applies ToRSA ACE/Agent 5.0 for Windows
Microsoft Windows XP Professional
Microsoft Windows XP Remote Desktop
IssueWindows XP Remote Desktop login fails
Local Login is successfully prompted for SecurID authentication
User Interface Failure
Error: "You cannot initiate a Remote Desktop Connection because the Windows logon software on the remote computer has be replaced by incompatible software sdgina.dll"
CauseRSA ACE/Agent 5.0 is installed for local protection on Windows XP
ResolutionTo correct this issue, install RSA ACE/Agent 5.5 and enable local protection.

NOTE: RSA ACE/Agent 5.0 is not supported on Windows XP. See the RSA ACE/Agent Support Matrix for supported RSA ACE/Agents and Platforms.
Legacy Article IDa17148