000012513 - AM 7.1sp4: Backup fails to restore with error com.rsa.common.UnexpectedDataStoreException: Unable to apply com.rsa.common.SystemExceptionIMS SP4 bootstraps :consolidated-ims-bootstrap-sp4.sql

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012513
Applies ToRSA Authentication Manager 7.1
RSA Authentication Manager 7.1 Service Pack 4 Patch 18
Red Hat 4.9 (32 bit)
Issue.ERROR at line 1:
Operation failed : com.rsa.common.UnexpectedDataStoreException: : Unable to apply com.rsa.common.SystemExceptionIMS SP4 bootstraps :consolidated-ims-bootstrap-sp4.sql
command line restore fails with error
CauseDatabase entries for CT-KIP do not match the software requirements due to the result of a previous promotion of a replica to promoted primary (perhaps where this promotion was done at a lower level of software)
Resolution

This issue has been identified by RSA and will be fixed Patch 20 for SP4, which will be made available via RSA SecurCare Online

 

To workaround the issue, use a command line utility (CLU) to generate CTKIP key & certificate pair before performing the backup or restore the backup files (DMP & SECRETS files) to a RSA Authentication Manager 7.1 Service Pack 4 primary (no patches).

 

 

rsautil install-ctkip-keystore -s ORACLE -d <database name> -t <hostname> -o <port number>-u <rsa_user_xxxx> -p <password> -l <directory of the key and cert> -c defaultRSAToolbar.cer -k defaultRSAToolbar.key -m <master password>

 

?          database name is the database system ID (SID)

 * the SID can be found in the <AMHOME>/db/network/admin/listener.ora *

 

?          rsa_user_xxxx and the corresponding password could be found using manage-secrets CLU

 

?          the certificate and key files were issued with the RSA Authentication Manager 7.1 license

 

 

Please contact RSA Customer Support on any of the telephone numbers listed at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm if you need more assistance.

 

Legacy Article IDa60037

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