000013164 - AM 7.1: 'rsautil sync-tokens' CLU not having any effect

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013164
Applies ToAuthentication Manager 7.1
All platforms
Only affects sync-tokens builds prior to version  am-7.1-7.1.0-build20080804161513  (this version is no longer supported, upgrade to AM7.1 SP4 )
IssueRunning "rsautil sync-tokens" does seem to have any effect
Token records left unchanged as a result of running the sync-tokens CLU
CauseUsing the sync-tokens CLU on Authentication Manager 7.1 has no effect on the token records.

The report generated by running the CLU doesn't show any changes to the token records it was supposed to modify.
ResolutionA hotfix correcting this issue is available. Please contact customer support and mention this solution ID to obtain the relevant hotfix.  This hotfix is included in AM7.1 SP4 .
NotesBug 110022
See A41725 for more info
Legacy Article IDa41580