|Applies To||RSA Key Manager Appliance 1.5|
|Issue||Admin user always redirected to Access Manager login page after successful authentication|
Access Manager login page loops
Unable to log in to Key Manager Appliance Admin console
|Cause||Address entered in the browser does not match the RKM Appliance configuration|
|Resolution||When logging to RKM Admin Console or the Operation console you must use the same value as what was defined for the RKM Appliance hostname.|
As an example, if you configured your RKM appliance to be called "rkm.rsa.com", type https://rkm.rsa.com/KMS in your browser. Do not use https://rkm/KMS/ or https://10.10.1.2/KMS (where 10.10.1.2 is IP address of the appliance).
If you are unsure of what to provide, log in to your RKM Appliance using SSH, and once logged in as root, type "hostname". The value returned should be the server name you provide in your browser.
|Legacy Article ID||a41629|