000013167 - Admin user always redirected to Access Manager login page

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013167
Applies ToRSA Key Manager Appliance 1.5
IssueAdmin user always redirected to Access Manager login page after successful authentication
Access Manager login page loops
Unable to log in to Key Manager Appliance Admin console
CauseAddress entered in the browser does not match the RKM Appliance configuration
ResolutionWhen logging to RKM Admin Console or the Operation console you must use the same value as what was defined for the RKM Appliance hostname.

As an example, if you configured your RKM appliance to be called "rkm.rsa.com", type https://rkm.rsa.com/KMS in your browser. Do not use https://rkm/KMS/ or (where is IP address of the appliance).

The reason for that is that both the Admin and Operation console uses Access Manager to authorize access. Access Manager uses cookies and the value it sets in its cookie must match both its internal configuration (which was set at installation) and the address you typed in your browser.

If you are unsure of what to provide, log in to your RKM Appliance using SSH, and once logged in as root, type "hostname". The value returned should be the server name you provide in your browser.
Legacy Article IDa41629