000024040 - AM 7.0 issue with importing seed records

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024040
Applies ToAuthentication Manager 7.0
Microsoft Windows 2003 Server
IssueAM 7.0 issue with importing seed records
After the initial import of the token records you are not able to authenticate or synchronize the token.

There was a problem processing your request

Tokencodes are not correct.

CauseAn issue was discovered that has been resolved with the token import process.
ResolutionThis has been identified and resolved in patch 4, Please contact RSA support for patch.
Legacy Article IDa37483

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