000016836 - AM 8.0 virtual appliance: Quick Setup cannot complete the configuration step 'Setting up Operating System'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016836
Applies ToAM 8.0 virtual appliance: Quick Setup cannot complete the configuration step "Setting up Operating System"
Can I install Authentication Manager 8.0 on Virtual system other than VMWare ESX?
Authentication Manager 8.0

appliance_setuplogs/quick_setup/logs/imsConsoleTrace.log

@@@2013-05-16 19:53:09,786, [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'], (SysTimeServiceLinuxImpl.java:98),
trace.com.rsa.authmgr.internal.systime.impl.SysTimeServiceLinuxImpl, ERROR, myserver.domain.com,,,,script /opt/rsa/am/utils/bin/appliance/queryTimeSettings.sh exit code: 1

@@@2013-05-16 19:55:18,140, [QuickSetupConfigThread], (SysTimeServiceLinuxImpl.java:74), trace.com.rsa.authmgr.internal.systime.impl.SysTimeServiceLinuxImpl, ERROR, myserver.domain.com,,,,script /usr/bin/sudo exit code: 1


@@@2013-05-16 19:55:18,140, [QuickSetupConfigThread], (SysTimeServiceLinuxImpl.java:74), trace.com.rsa.authmgr.internal.systime.impl.SysTimeServiceLinuxImpl, ERROR, myserver.domain.com,,,,script /usr/bin/sudo exit code: 1
IssueUnable to complete Quick Setup Setting up Operating System
CauseThis error will occur when you attempt to run Authentication Manager on an unsupported virtualization platform, such as Oracle VirtualBox
ResolutionPlease use a supported VMware platform (ESXi 4.1 or later or ESXi 5.0 or later).
Legacy Article IDa61494

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