000014604 - 4001 - System Error while installing RSA Authentication Manager 7.1 SP2 RADIUS  server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000014604
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition:  7.1 SP2
O/S Version: Windows 2003
 
IssueRSA Authentication Manager 7.1 SP2 installation fails and the /../../rsa_am_install.log shows the following exception:
13 Aug 11:38:42.843 ERROR - Thread-164 - installfwrk.install - 4001 - System Error while installing RSA Authentication Manager radius server. Please report this error to your system administrator. Error code: 4001 - Error Launching RADIUS installer com.rsa.installfwrk.install.exception.InstallationException: Error Launching RADIUS installer
at com.rsa.installfwrk.install.radius.InstallRadius.execAndWait(InstallRadius.java:155)
at com.rsa.installfwrk.install.radius.InstallRadius.installMSI(InstallRadius.java:126)
at com.rsa.installfwrk.install.radius.InstallRadius.install(InstallRadius.java:53)
at com.rsa.installfwrk.install.radius.InstallRadius.execute(InstallRadius.java:319)
at com.rsa.installfwrk.install.InstallEngine.executeCommands(InstallEngine.java:73)
at com.rsa.installfwrk.install.InstallEngine.execute(InstallEngine.java:44)
at com.rsa.am.install.actions.product.RSAInstallAction.install(RSAInstallAction.java:141)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.rsa.installfwrk.install.exception.InstallationException: Error installing RADIUS! retVal=1603
at com.rsa.installfwrk.install.radius.InstallRadius.execAndWait(InstallRadius.java:151)
... 15 more
(Aug 13, 2010 11:42:10 AM), Install, com.rsa.am.install.actions.product.RSAInstallAction, err, An error occurred and product installation failed. Look at the log file C:\DOCUME~1\decmy8\LOCALS~1\Temp\rsa_am_20100813112647/rsa_am_install.log for details.
(Aug 13, 2010 11:42:10 AM), Install, com.rsa.am.install.actions.product.RSAInstallAction, err, ProductException: (error code = 200; message="Java error"; exception = [com.rsa.installfwrk.install.exception.InstallationException: Error Launching
RADIUS installer])
STACK_TRACE: 12
ProductException: (error code = 200; message="Java error"; exception = [com.rsa.installfwrk.install.exception.InstallationException: Error Launching RADIUS installer])
at com.rsa.am.install.actions.product.RSAInstallAction.install(RSAInstallAction.java:167)
at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

  • Check the C:\Program Files\RSA Security\RSA Authentication Manager\radius\_____\radius_install.log for further details on the error. The radius_install.log will show something similar to:
Action start 11:38:42: CostFinalize.
MSI (s) (48:90) [11:38:42:562]: Product: RSA RADIUS Server 7.1 -- Error 1606.Could not access network location \\vnas1\root1\users$\DECMY8\My Documents\.
MSI (s) (48:90) [11:38:42:562]: Note: 1: 1606 2: \\vnas1\root1\users$\DECMY8\My Documents\
Error 1606.Could not access network location \\vnas1\root1\users$\DECMY8\My Documents\.
MSI (s) (48:90) [11:38:42:562]: Product: RSA RADIUS Server 7.1 -- Error 1606.Could not access network location \\vnas1\root1\users$\DECMY8\My Documents\.
Error 1606.Could not access network location \\vnas1\root1\users$\DECMY8\My Documents\.
MSI (s) (48:90) [11:38:42:562]: Transforming table InstallExecuteSequence.

 

 

CauseThis set of errors is caused by an incorrect setting in the system registry.
ResolutionFollow the instructions in the Microsoft solution for the "Error 1606" error message when you try to install or remove a Microsoft program to resolve the registry issue and then re-install Authentication Manager 7.1 SP2.
 
NotesAlso see solution AM 7.1- Installation Error: 4001 - System Error while installing RSA Authentication Manager radius server. Please report this error to your system administrator. Error code: 4001 - Error Launching RADIUS installer.for other possible reasons of the 4001 installation error.
Legacy Article IDa52122

Attachments

    Outcomes