000014520 - AM 7.1- Error: Unable to generate CT-KIP authcode

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014520
Applies ToAuthentication Manager 7.1.2 on all supported platforms
Appliance 3.0
CT-KIP Software token Distribution
IssueSuccessfully distribute a software token via CT-KIP

When distributing a software token as CT-KIP, the following error is generated:

"There was a problem processing your request.

 Unable to generate CT-KIP authcode."

CauseYou will experiance this behavior if the CT-KIP Activation Code is the "DeviceSerialNumber" and the same Activation code is used for another token.
ResolutionThe CT-KIP Activation code must be unique. To resolve the issue, identify the other token that is using the same CT-KIP activation code.
NotesTo find the token that has the same Activation code assigned, use solution a51294
This issue has been addressed in AM-24254 in AM7.1 Sp4  Patch 19
Legacy Article IDa51284

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