|Applies To||Authentication Manager 7.1.2 on all supported platforms|
CT-KIP Software token Distribution
|Issue||Successfully distribute a software token via CT-KIP|
When distributing a software token as CT-KIP, the following error is generated:
"There was a problem processing your request.
Unable to generate CT-KIP authcode."
|Cause||You will experiance this behavior if the CT-KIP Activation Code is the "DeviceSerialNumber" and the same Activation code is used for another token.|
|Resolution||The CT-KIP Activation code must be unique. To resolve the issue, identify the other token that is using the same CT-KIP activation code.|
|Notes||To find the token that has the same Activation code assigned, use solution a51294|
This issue has been addressed in AM-24254 in AM7.1 Sp4 Patch 19
|Legacy Article ID||a51284|