000014365 - AM 7.1 Radius- Connection to Radius server failed due to incorrect certificate.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000014365
Applies ToRSA Authentication Manager 7.1 on All supported platforms
Appliance 3.0
IssueWhen trying to add a Radius Client, the following error is received "You need to accurately confiugre a RADIUS server before you can view or edit any RADIUS Clients or Profiles
Connection to Radius server failed due to incorrect certificate
When trying to enable the Radius server, the following error is received: "Unable to connect to RSA RADIUS Server to load Replication data or modify IP or Replication settings"
CauseThis is caused because of an old Radius server that's currently not available, possibly from a restore of a backup

Logon to the RSA Authentication Manager server, open a command prompt and follow the steps below:

1. cd to C:\Program Files\RSA Security\RSA Authentication Manager\config

2. Type: configutil configure radius finalize-radius-restore

 Once the command above finishes successfully, you should be able to add radius Clients/Profiles. In the case of AM 7.1 SP2, you should now be able to Delete and re-configure the Radius server from the operations console.

Legacy Article IDa48765