000017153 - Alert sent 'EM-006 : Unable to communicate with Network Controller'

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017153
Applies ToDLP 9.6 SP1
IssueAlert sent "EM-006 : Unable to communicate with Network Controller"
Error in em.log: "EM-006 : Unable to communicate with Network Controller"
Resolution

Download the following fix:

https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=937807616&arg12=downloaddirect&transaction=signon&quiet=true

Install using the following procedure:

Take a backup of Program Files (x86)\RSA\Enterprise Manager\webapps\root\WEB-INF\classes\com\tablus\tem\service\status\impl\NetworkStatusServiceImpl*.class   (copy to desktop or different dir)

Copy the files from the zip to Program Files (x86)\RSA\Enterprise Manager\webapps\root\WEB-INF\classes\com\tablus\tem\service\status\impl\ directory

Restart Enterprise Manager Service

Legacy Article IDa62664

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