|Applies To||RSA ACE/Server|
UNIX (AIX, HP-UX, Solaris)
|Issue||After losing connection when prompted for New PIN Mode or Next Tokencode Mode, RSA SecurID user gets access denied, even when waiting a minute or two using the correct tokencodes|
Error: "ACCESS DENIED, auth lock error"; users locked out for 10 minutes after the error
Error: "ACCESS DENIED, multiple auths"
|Cause||The user lost connection or was disconnected while in the middle of new pin or next tokencode mode|
|Resolution||This issue is resolved in a hot fix for RSA ACE/Server. Contact RSA Security Customer Support to obtain this auth lock hot fix.|
|Legacy Article ID||a3432|