000021091 - Will RSA SecurID & ACE/Server work with Citrix MetaFrame XP's Auto Reconnect option?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000021091
Applies ToCitrix MetaFrame XP
IssueWill RSA SecurID & ACE/Server work with Citrix MetaFrame XP's Auto Reconnect option?
Citrix MetaFrame XP with Auto Reconnect Asks for SecurID Authentication
Citrix MetaFrame XP --> when configured with auto reconnect, the Citrix ICA session and Windows authentication happen automatically, but user is prompted with SecurID ACE/Server authentication prompt
CauseWhen the auto reconnect happens, the Citrix ICA session knows the UserID and Windows Credentials. However, the SecurID credentials are no longer valid, so when the reconnect happens, the reconnected user is asked to resupply the SecurID credentials for the session to complete it's reconnection.
ResolutionFor access to a RSA ACE/Server protected Citrix MetaFrame server, a user must complete a SecurID authentication with a 2-factor token on every connection.
Legacy Article IDa20954