|Applies To||RSA ClearTrust Agent 4.5 for Microsoft IIS|
|Issue||World Wide Web Publishing service appears hung in "starting" in RSA ClearTrust Agent 4.5 for Microsoft IIS|
Examining "ClearTrust" ISAPI filter shows that it is loaded at "Low"
Web server will not serve any requests
|Cause||A misconfiguration is preventing the agent from loading properly - messages indicating this will appear in dbwin32 application|
|Resolution||To correct this issue, launch the "dbwin32.exe" file on the local server and restart the w3svc service. If you are accessing remotely (e.g. through a Terminal Services session), use a utility such as "debugview". When the Agent loads, a message indicating the exact parameter that is the problem will be displayed. Once this is corrected in the webagent.conf file, restart the service, and the Agent will load correctly.|
In this case, the path to the keystore was pointing to a file that did not exist.
|Legacy Article ID||a21235|