000025035 - AM 7.1 Error: A license has already been installed for RSA Authentication Manager

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025035
Applies ToAuthentication Manager 7.1
IssueAM 7.1 Error: A license has already been installed for RSA Authentication Manager
There was a problem processing your request.
A license has already been installed for RSA Authentication Manager
CausePerforming a license upgrade.
Resolution

Uninstall the existing license prior to installing the new license:

While in the Security Console go to setup ? License ? manage existing ? view installed license, then click the license ID and select uninstall.  Then go to setup ? License ? Add new and follow the instructions.

Legacy Article IDa38448

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