000018924 - x-signer-passphrase error received during installation

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000018924
Applies ToSentry RA 3.x
TechNote 0190
Issuex-signer-passphrase error received during installation
While installing Sentry RA, an error message similar to the following is received:

x-signer-passphrase.xuda: Line 70:
unable to contact directory server!   XrcXUDAUNABLE:
Unable to get PIN prompt status for CA md5=xxxx
CauseThe error message received indicates that there is a problem with the LDAP ACL rules being set at the CA side during the RA installation process
ResolutionCheck to make sure that the rules have all been set up, that the md5 of the specified Target-CA corresponds to the md5 as specified in the ACL, that the md5 of the RA administrative server is correct, and that the rules have been specified in the order noted in the documentation.

Refer also to the installation chapter of the Sentry RA Admin Guide for more information.
Legacy Article IDa4296