000013239 - After logging on through Access Manager  RKM stays in 'Log in Via Access Manager' screen even after hitting the button

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013239
Applies ToRSA Key Manager Server
Oracle database
RSA Access Manager Server 6.0
RSA Access Manager Agent 4.8 for Apache 2
RedHat Enterprise Linux 5.2
Microsoft Internet Explorer 8
IssueAfter logging on through Access Manager, RKM stays in 'Log in Via Access Manager' screen even after hitting the button
CauseDuring Key Manager Server installation, the new Key Manager administrator user was mapped to an incorrect (but existing) user id on Access Manager
ResolutionManually update RSA Key Manager Server database table to correct the mapped Access Manager user id.  If using Oracle database, follow these steps:

1. Run the following SQL query to list all KMS to Access Manager user mappings:
  SQL> select a.identityid, a.identityname, b.accessmanageruser from ident a, auth_accessmanager b where a.identityid=b.identityid;

2. Once the entry in AUTH_ACCESSMANAGER table has been determined (make a note of IDENTITYID value) that needs to be updated, run the following commands:

  SQL> update auth_accessmanager set accessmanageruser=<correct-AccessManager-userid> where identityid=<id-noted-above>;
  SQL> commit;
WorkaroundNew RSA Key Manager Server installation
Legacy Article IDa47580