000024968 - Why would a token have a minus sign ( - ) just before the first digit of the tokencode?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000024968
Applies ToRSA SecurID Standard Token
RSA SecurID Fob
RSA SecurID Pinpad
IssueWhy would a token have a minus sign ( - ) just before the first digit of the tokencode?
ResolutionIt is an extra segment that gets produced during programming, and is not harmful.

If the token does not appear to be functioning properly when you try to use it, see the following possible reasons:

How to fix ACE/Server time offset for token drift with the setsyncint utility on a Windows or UNIX ACE/Server

How can I replace a broken or defective token?

How to fix ACE/Server time offset for token drift with the setsyncint utility on a Windows or UNIX ACE/Server
Legacy Article IDa103

Attachments

    Outcomes