000018695 - After a power outage ACE/Server is not authenticating nor will it start properly

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018695
Applies ToRSA ACE/Server
RSA ACE/Server 4.1 (no longer supported as of 2-1-2004)
Microsoft Windows NT 4.0
Microsoft Windows 2000
IssueAfter a power outage ACE/Server is not authenticating nor will it start properly
ACE/Server still will not start properly after an abnormal shutdown due to a sudden power outage
ResolutionIf the ACE/Server did not start back or is not running completely shut down ACE/Server and Check the Data Directory ( %System Root%\ACE\Data ) for the following files: sdserv.lk
sdlog.lk

You may notice that the ACE/Server is running sluggishly in this case you should run  %System Root%\ACE\PROG\SDCMPRSS.EXE
Compress the Server Database and check off DO NOT LOAD DELTA RECORDS

If you have a Slave Server you will need to manually reconcile the Databases
Information on how to do this can be found here: RSA ACE/Server Primary and Replica databases do not synchronize

Restart the ACE/Server on the Master and Slave
Legacy Article IDa2706

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