000025517 - 'Upgrade existing license' option does not show up during the setup of RSA ACE/Server 5.0.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025517
Applies ToRSA ACE/Server 5.0.1 (no longer supported as of 8-15-2004)
Microsoft Windows 2000 Server SP4
Issue'Upgrade existing license' option does not show up during the setup of RSA ACE/Server 5.0.1
Upgrading the user level license using the CD. When setup is run, the option to choose license upgrade is not listed in the options.
CauseWrong version of CD is used to run license upgrade
ResolutionIf you are using RSA ACE/Server 5.0.01, the same version of RSA ACE/Server CD should be used to run any upgrade. RSA ACE/Server 5.0 (349) cannot be used to run setup on RSA ACE/Server 5.0.01.
Legacy Article IDa20706

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