000019322 - 'Error 1334. The file '<_16-byte hex number' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This would indicate a network error  an error reading from the CD-ROM  or a problem with th...'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019322
Applies ToRSA Authentication Manager 6.1
Microsoft Windows 2003
Microsoft Windows 2000 SP2
Issue?Error 1334. The file '<_16-byte hex number' cannot be installed because the file cannot be found in cabinet file 'Data1.cab' when applying patch 1 to Authentication Manager 6.1

During the copying files part of the upgrade process the following error appears.

?Error 1334. The file '<_16-byte hex number' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This would indicate a network error, an error reading from the CD-ROM, or a problem with th...?

CauseStandard queries have been deleted or the entire folder (C:\Program Files\RSA Security\RSA Authentication Manager\data\queries) has been deleted.
ResolutionEnsure that the original (ready made) queries are present and not altered before running the upgrade installation. This means that you will have to restore the queries from a backup or transfer them manually from another installation.
Legacy Article IDa32586

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