000021613 - 404 Page Not Found error for ct_logon.asp in RSA ClearTrust

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021613
Applies ToRSA ClearTrust Agent 4.5 for Microsoft IIS
RSA ClearTrust Agent 4.6 for Microsoft IIS

Microsoft Internet Information Server (IIS) 6.0
Microsoft Windows Server 2003
Microsoft Internet Information Server (IIS) 5.0
Microsoft Windows 2000 Server
IssueWhen RSA ClearTrust user attempts to access a protected resource before authenticating, the user is redirected to ct_logon.asp, but receives an IIS 404 page not found error instead
RSA ClearTrust user accesses protected resource and must authenticate successfully to do so

IIS web server logs log a 404.2 error message.

2005-10-11 23:22:41 xxx.xxx.xxx.xxxx GET /cleartrust/ct_logon.asp CTAuthMode=BASIC&language=en 80 - xxx.xxx.xxx.xxx Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+.NET+CLR+1.1.4322) 404 2 1260

CauseActive Server Pages have not been installed as a component of IIS. When attempting to access a protected resource without having authenticated, ClearTrust redirects the user to ct_logon.asp. Without Active Server Pages installed, IIS returns a 404 error for any request for a .ASP page.
ResolutionTo correct this issue, install Active Server Pages for Microsoft IIS. NOTE: Installing ASP.NET is not sufficient or necessary.

See the Microsoft knowledgebase article "Getting Started with Active Server Pages" for platform specific installation instructions at http://support.microsoft.com/kb/297943.
Legacy Article IDa23922