000017505 - Wintool commands SHOW could not find pipe for some Windows domains - RSA enVision 4.1 SP1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000017505
Applies ToRSA enVision 4.1 SP1
IssueWintool commands SHOW could not find pipe for some Windows domains.
run wintool -e "show summary; show threads; show list nd 10000", encounter the following error message:                 could not find pipe for domain1                                                                                                                                could not find pipe for domain1.com                                                                                                                 Debugging NIC Windows Service.
 (GUID)                    DOMAIN         USER       # LOGS    # THREADS   MANAGE PWD
 D6984DC613EF4086B7F2FA78A6BC7A6E                     domain         siem          181           -3     disabled
705AC51B7F6B4B389E0E2169AE525C8D                 domain1.com         siem           60           -1     disabled
CauseLook at the windowsServiceDomainConfig table, find the collectionthreads was set to 40, however, the maxCollectionThreads is set to 30, and the user has 68 Windows domain, so there is not enough threads for those Windows domain.
ResolutionIncrease the maxCollectionThreads to 120, and restart NIC Windows service.
Legacy Article IDa66106